Returns & Exchanges
At Julian Bakery, we strive for 100% customer satisfaction with our high-quality nutritional products. Due to the perishable nature of our food items, we offer a 30-day satisfaction guarantee to ensure you are completely happy with your order.
Contact Support
Reach out to our customer service team within 30 days of receiving your order to initiate a return or report an issue with your items.
Provide Order Details
Include your order number and photos of the product and packaging if there is any damage or quality concern to help us expedite your request.
Receive Authorization
Once your request is approved, our team will provide you with a Return Merchandise Authorization (RMA) or instructions for a replacement.
Processing Refund
After your return is processed, a refund will be issued to your original payment method or a store credit will be applied to your account.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing